- Where do you deliver, and how quickly?
- We hand-deliver in our own climate-stable vans within a forty-mile radius of our flagship Ballard studio — Seattle, Bellevue, Mercer Island, Kirkland, Edmonds, Bainbridge, and the surrounding neighborhoods. Deliveries outside that radius can be arranged for an additional logistics fee, or scheduled via our partner carrier for destination events.
- How long will my arrangement last?
- Most Atelier and Estate arrangements hold their primary beauty for seven to ten days, with secondary blooms opening across the second week. Our drivers leave a printed care card with every delivery; you may also call the studio any weekday for a complimentary refresh consultation. Our climate-controlled vans extend vase-life by an average of 2.3 days versus standard couriers.
- Can I pause, skip, or change my subscription?
- Yes — any week, with no penalty. Most subscribers pause for travel, holidays, or seasonal shifts (a lighter summer palette, a richer winter one). We can also adjust the cadence, swap the tier, change the delivery address, or hand the subscription to a recipient as a gift, with a printed welcome card from your studio.
- How is a subscription different from a one-off order?
- A one-off order is a transaction. A subscription is a relationship — your senior designer learns your rooms, your vases, your palette, and the occasions you want to mark, and designs accordingly. Subscribers also receive priority scheduling, two complimentary seasonal upgrades each year, and a dedicated concierge line into the studio. For corporate and hospitality clients we offer consolidated billing and a single point of contact across multiple locations.